Personal data is information or any combination of separate pieces of information that could be used to identify you.
Section 1: This section relates to information we collect from our website, by email or by telephone, the practices we follow to respect the privacy of all visitors.
Section 2: Under the GDPR we are required to update the data protection references in our engagement letters with clients and our standard terms and conditions and in the case of individual clients, provide certain details about Claridges and collection and use of your personal data.
At Claridges we have focused on implementing fair information practices that are designed to protect your privacy. If you have any questions, please feel free to contact us by email at [email protected].
We collect personally identifiable information that is voluntarily provided when you register on our website (user data). The user data that Claridges receives from visitors includes name, email address and telephone numbers and any other information provided by visitors in email messages or attachments. User data is collected in order to assist visitors to:
It is Claridges policy to limit the information collected to only the minimum information required to complete a website visitor’s request. Claridges intention is not to seek any sensitive information through our website. Sensitive information includes a number of types of data relating to race or ethnic origin, political opinions, religious or other similar beliefs, trade union membership, physical or mental health, sexual life or criminal record.
Except for instances where visitors explicitly choose to receive Claridges newsletters, Claridges will not use personal data collected from our website to distribute marketing or informational material.
It is Claridges policy only to disclose user data to third parties under the following circumstances
This website does not collect or compile personally identifying information for dissemination or sale to outside parties for consumer marketing purposes or host mailings on behalf of third parties.
Any links to third party websites are provided to users only as a convenience. The inclusion of the link does not mean Claridges endorses those sites and we strongly recommend visitors review the privacy notices or policies relating to those sites. Claridges accepts no responsibility for the content of such sites or their privacy policies.
As a policy, visitors are not required to register to gain access to this site. Personally identifiable information provided to Claridges through this website is provided voluntarily by visitors. Should visitors subsequently choose to unsubscribe from the newsletter or any registration we will provide instructions on the appropriate website area or communications to our visitors.
Each visitor has the right of access to personal data they have submitted through this website.
User updates of information should be handled by going back through the registration process. Enquiries about the accuracy of identifying information previously submitted or requests to have information removed should be directed to [email protected].
All Claridges partners and employees are instructed to follow our security policy.
What are your rights as a client
If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. You can contact us if you have a complaint on how we have handled your personal data. Unless otherwise agreed with you we will only collect basic personal data about you which does not include any sensitive personal data but does include your name, home or business address, email address and telephone number.
We need to know basic personal data in order to provide you with our services and to claim our right to be paid for our services under our terms of engagement or our standard terms and conditions. We will not collect any personal data from you that we do not need.
All the personal data we hold about you will be processed by our staff and no third parties will have access to it unless you provide your consent.
We keep your personal data for a minimum of 6 years after which time it will be destroyed if it is no longer required for the purpose of which it was obtained.
Your personal data will only be shared with third parties including other data controllers where it is necessary for the performance of the data controllers tasks or where you first give us your prior consent. We may need to share your data with our agents, suppliers and contractors. For example, we may ask a supplier to send out newsletters on our behalf or to maintain our database software or to provide you with a survey, report or certificate.